Return Policy
In the event of damage, missing items, lost packages, or customs issues during shipping, the liability and compensation will be determined and handled by the courier company. Our platform is not responsible for these incidents. However, we will do our best to assist customers in filing a claim with the courier company. Refunds will be processed based on the compensation amount received from the courier. Please retain any damaged items and packaging until the claim process is complete.
For Damaged Items:
If you discover any damage upon receipt, please verify the condition with the delivery person and have them note it on the delivery receipt. It is essential to keep this receipt. Do not discard the external packaging or the goods. After receiving the package, immediately take clear photos as evidence:
1. Photos of the outer packaging, especially if there's visible damage (including any signs of repackaging or damage to the box).
2. The shipping labels on the package.
3. An unboxing photo showing the contents before removal, with the items and packaging intact.
4. Photos of the damaged items with protective packaging (such as air cushions or bubble wrap).
5. Detailed photos of the damage, including a group photo of all damaged items with the damaged areas facing up.
Please submit your claim within 3 days of receiving the package. We will assist you in filing a claim with the courier company. Claims made after this period may not be eligible for compensation. (Note: Except for lost packages, shipping costs are generally not covered by courier compensation.)
For Missing/Wrong Items:
If you receive the wrong items or are missing items, do not discard the external packaging or goods. Immediately after receiving the package, take clear photos as evidence (photos of all four sides of the package, unboxing photos, and a clear photo of all the items together). Please contact our customer service within 3 days of receiving the package. We will verify the issue with the warehouse and the courier company based on the evidence provided. If it is confirmed that the warehouse sent the wrong items or missed some, we will arrange a replacement or refund. If the warehouse shipment is correct, the courier company will be held responsible, and we will assist you in filing a claim. (Note: Please contact customer service within three days of receiving the package for any issues; otherwise, we may not be able to process the claim.)
Thank you for your understanding and cooperation.
